Instructional Design

Using the ADDIE model I focus on learner-centered and goal-oriented solutions that provides measurable outcomes aimed at providing meaningful performance.

Design Documents

Storyboards

Job Aids

Description: A regional natural gas company has the desire to reduce overall business expenses while providing a more seamless experience for its customers. It has been identified that the call center's staffing could be reduced while providing better customer interactions in regards to products and services. New learning materials about improved business operations will help facilitate the company's overall goals.

Tools Used: Articulate Storyline 360, Google Suite, Adobe Photoshop and Illustrator, Canva

Samples

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